Omnichannel
Omnichannel customer service refers to healthy communication between customer, prospect and service provider over various points of contact. It allows customers to reach the respective business anytime they want and that too on every platform.
There is no doubt that customers these days are tech-savvy and want nothing less than easy interactions on every channel and device. Though businesses assure providing customer engagement on various channels, when it comes to the challenging part, supporting various channels together in one interaction is the thing to achieve.
